AI automatically categorizes, prioritizes, and routes tickets to the most qualified technicians based on skills, availability, and location.
Automated SLA monitoring with real-time alerts ensures you never breach service agreements. Track response and resolution times automatically.
Branded client portal allows customers to submit tickets, track progress, view service history, and access documentation 24/7.
Track all client hardware, software, licenses, and warranties in one place. Auto-link tickets to affected assets for better insights.
Proactive monitoring detects issues before they become problems. Automated ticket creation for threshold breaches and alerts.
Built-in knowledge base with AI-powered search. Technicians get instant access to solutions while clients can self-serve common issues.
From ticket creation to resolution in four automated steps
Client submits ticket via portal, email, or phone. AI categorizes and prioritizes automatically.
AI matches ticket to the best-qualified technician based on skills, workload, and location.
Technician gets all context, documentation, and tools needed to resolve quickly.
Time tracked automatically, documentation generated, and client notified of resolution.
MSPs using Magic Dispatch resolve tickets faster, meet more SLAs, and scale their operations without hiring additional staff.
Automated routing and smart scheduling help technicians handle 40% more tickets per day without overtime.
Real-time monitoring and automated escalation ensure 99%+ SLA compliance across all clients.
Comprehensive analytics help you identify trends, optimize resources, and make informed business decisions.
Critical: Server Down
Acme Corp - SLA: 1.5h remaining
In Progress: Email Issues
Tech: Sarah M. - Started 45 min ago
Resolved: Password Reset
Completed 5 min ago
98%
SLA Met
45m
Avg Response
156
This Week